Skip to Questions

Ask Us! - We have answers!

Useful Tip: If your question is about fines, fees, holds or other account issues, please include your library card number.

How do I get help with my account?

Last Updated: May 10, 2017  |  362 Views
Topics: Help, Account

Was this helpful? 0   1


The best way to get help with your account is to call your local branch and ask to speak to the 'Accounts Desk.'  A Library staff member will be happy to help you. General information about accounts may be found here.

Answered by Susan FisherBookmark and Share

Other Answers / Comments (2)

  1. Hi,

    My name is Natthinee. I need your help to list the books names that my older daughter took from library under Bernard Gatchalian or Remy Gatchalian.

    I cut the card because it was expired on Sept 11,2012. But I found out that she didn't return the book and used other's card again.

    My daughter named is Jennifer Eubank, her account# is 21157020395102.
    For the last few years, she used her sisters' account, her real mom's account to borrow the books. Then, she returned them late and hid her mistake.
    I found out during the summer so I asked her to pay off the penalty fee under
    1) Jacquelynn Eubank
    2) Julienne Eubank
    3) Jennifer Eubank
    4) Remy Zuniga Gatchalian

    Now she is doing again. I don't want her to lack of responsibilities. She needs to pay off what she owes.

    If she lose all the books under Bernard or Remy's name. How much she has to pay.

    Please contact me at 510-4878340.

    I want my kid to be honest and appreciate your service. Thank you

    by Natthinee Eubank on Sep 25, 2012.
  2. I would need to speak to you about this to get more details. 745-1412. Thanks, Laurie
    by Laurie Martellacci on Sep 26, 2012.

Ask Us!

Keep Calm & Read On

Open Monday-Friday 10 a.m. - 5 p.m. We will answer weekend questions as soon as possible on Monday.




Browse by Popular Topics

Account  –  Apps  –  Audiobooks  –  Automotive  –  Book Discussion Groups  –  Book Kit  –  Books  –  Branch  –  Business  –  Catalog  –  Check-in  –  Children's Programs  –  Circulation  –  Computers  –  Databases  –  Discover & Go  –  Donations  –  DVDs  –  ebooks  –  Exams  –  Fines  –  Friends of the Library  –  Genealogy  –  Holds  –  Hours  –  Internet  –  Jobs  –  Language  –  Libraries  –  Library Cards  –  Link+  –  Loan Periods  –  Lost items  –  Mobile Library  –  Museum Passes  –  Niles  –  Obituaries  –  Overdrive  –  Policies  –  Printers  –  Proctoring  –  Reader's Advisory  –  Reading  –  Renewals  –  Search  –  Tax Assistance  –  Tests  –  Union City  –  Volunteer  –  Write to Read  
View All Topics