Q. How will I be notified of books requested?

How long after notification is the requested book available for pickup?


When your hold/request is ready for pick-up you will receive an email, telephone call or U.S. Mail notification. The default method of notification that your requested item is available is through a telephone call. Text message and email are the fastest methods, followed by telephone and regular mail. To receive text message for holds, please see Shoutbomb information.

To use email notification, log-in to “My Account” and select “Modify Personal Information” and type in your email address. You will also receive “almost” due and “overdue” notices via email.

Holds are held at the branch you have designated for your pick-up location for 10 calendar days before they are removed from the holds shelf.

If you need to cancel a hold:

Click on My Account and enter your name and barcode. Click on the link to "Requests (hold) outstanding." Your holds will appear when you scroll down the page. Check the box or boxes of the items you chose to cancel. Then choose the "Update List" button. If you want to cancel all items, choose the "Cancel All' button. The items just cancelled will now be removed from your requests list.


  • Last Updated Nov 27, 2017
  • Views 571
  • Answered By Ben Gomberg

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