Q. Why are items that I have recently returned to the library still showing on my account?

Answer

It can take 3 to 5 open business days for returned materials to be checked in. Returned materials may be separated by type before being checked in, so all your materials may not be cleared at the same time. 

[Please DO NOT RENEW items that show on your record as this will cause fines to appear.]

When the item is checked in, your record will be cleared with no overdue fines for the time between drop-off and check-in.

If you see that returned materials are still showing as checked out on your record and it is over 5 open business days since you returned them, please contact the library branch where you returned them for assistance. 

Topics

  • Last Updated Nov 27, 2017
  • Views 3160
  • Answered By Ben Gomberg

FAQ Actions

Was this helpful? 23   8

Comments (3)

  1. The delay in scanning/inspecting returned materials leaves us vulnerable to fines caused by either computer/library staff errors. Why not provide an option for people who want to get their materials checked in on the same day they are returned? Similar to a checkout line, the staff will check each returned item, make sure they’re removed from the person’s account, and then issue a return receipt which could either be printed or emailed. This way, we can be sure that the items we returned are properly checked in and we’ll have the receipt as our proof that we returned those items.
    by Anne on Dec 07, 2018.
  2. For borrowers who want an immediate check-in or a receipt of your return, you may always bring your materials to staff during open hours and we will provide this service. Those locations with automated check-in will also provide this service 24 hours a day. As of the time of this comment, those locations include Fremont Main, Castro Valley, and San Lorenzo.
    by Ben Gomberg on Dec 07, 2018.
  3. I also noticed this. The machine did not scan the book properly, but it did return back for rescanning. Now it is still showing up in my accout as overdue. I know there are thousands of books to be verified, but there should be a better way to check everyday if there are extra books lying somewhere in library that are not scanned or accountable.
    by Swamy Bale on Feb 01, 2019.