Q. On my account under the hold section, there is a place where I can check mark the "freeze" on my hold. What does freezing your hold mean?

Answer

You may now "freeze" your hold (request) and maintain your place in the queue. For example, when you go on vacation you may want to freeze your holds. Here is how it is done and special requirements:

To freeze a request (hold):
   • Click on My Account and enter your name and barcode. 
   • Click on the link to "Requests (holds)." 
   • Check the box in the Freeze column for the hold (far right).
   • Click the "Update List" button.
   • Click “Yes” on the prompt screen to verify the request to freeze.
   • Your account will refresh the display of requests. If the request satisfies the conditions allowing a freeze, the display will show the frozen request. If the request does not satisfy the conditions allowed to freeze, the display will show the following error message in the Freeze column:
         o “This hold cannot be frozen”.
         o If freezing a hold is NOT allowed, you will see no checkbox available.
   • Reasons why a Freeze request may not be allowed:
         o In Transit
         o On Hold Shelf
         o Hold is next in line to be filled
         o This hold is too old (255 days)
         o Hold list has fewer than the number of available items


To reactivate a request (hold):
   • View your requests (holds)
   • Uncheck the box in the Freeze column for the request.
   • Click the "Update List" button.

Sample:

  

 

For more information on using your account see: Your Library Account

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  • Last Updated Nov 27, 2017
  • Views 857
  • Answered By Susan Fisher

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