Q. How long do I have to pick up my holds before they expire?

Answer

Beginning August 17, 2020, we will be temporarily extending our hold pickup time from seven (7) to 14 days. This change will continue until further notice.

Also starting Monday, August 17, 2020, we will begin clearing any "Ready for Pickup" holds past their "Pickup by" date. Please be sure to pick up your requested items by, or before, this date.

We had hoped we would be able to keep all our members' holds for at least two weeks past our buildings' reopening, but as our buildings' closure continues into its fourth month, it has become clear that we will be unable to keep holds "Ready for Pickup" indefinitely.

If you currently have "Ready to Pickup" holds with a "Pick up by" date of 8/17/20 or before, please call your pickup location to schedule a No Contact Pickup appointment. 

If you no longer want your items on hold, simply do nothing. We will clear your request once it has expired and the item(s) will be placed back into circulation. You can also cancel your holds by logging into your account or by calling your pickup location. 

If your hold(s) are not yet “Ready for Pickup” and you wish to pause them until our buildings reopen, please go here to learn how to do so

We sincerely apologize for the change and appreciate your understanding as we continue to adjust our services to meet the moment. Thank you for your continued patience and kindness. We hope to see you soon.

Albany Library: 510-526-3720

Castro Valley Library: 510-667-7900

Centerville Library: 510-795-2629

Dublin Library: 925-803-7252

Fremont Main Library: 510-745-1459

Irvington Library510-795-2629

Newark Library: 510-284-0675

Niles Library510-795-2629

San Lorenzo Library: 510-284-0640

Union City Library: 510-745-1464

  • Last Updated Aug 12, 2020
  • Views 349
  • Answered By Sloan D.

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